effective, and timely submission. To ensure that customers' requests are met with the optimum service levels providers that bring value to both company and its customers. Support the transition from one system to another provide the highest level of customer service to internal and external customers. Maintain a high level of
environment Benefits: Salary: negotiable RPO is a Specialist Recruitment Agency that provides candidates and
environment Benefits: Salary: negotiable RPO is a Specialist Recruitment Agency that provides candidates and
Build strong Customer relationships, customer-centric front line, and ensure consistent
consistent delivery of excellent Customer service across all departments
Duties & Responsibilities
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service
deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service
returns, and repairs
Establish and build Customer relationships and take personal ownership of resolving
Capacity forecasting. Meet customer service delivery targets and KPIs. Manage customer expectations. Damage tracking of vehicles. Manage monthly billing of customers. Understand and maintain the company's SOPs. Reporting daily / monthly meetings. Understand and maintain customer SOPs and SLAs Qualification and Skills: Bachelor
forecasting.
Capacity forecasting. Meet customer service delivery targets and KPIs. Manage customer expectations. Damage tracking of vehicles. Manage monthly billing of customers. Understand and maintain the company's SOPs. Reporting daily / monthly meetings. Understand and maintain customer SOPs and SLAs Qualification and Skills: Bachelor
operational tasks, including the management of the Customs Deferment. Ensure that all invoices from service time for invoicing within 48 hours after customs release. Customer and Client Interaction: Interact with employees, ensuring they understand new and current Customs legislation. Manage team performance against targets activities and solution building for new opportunities/customers. Ensure growth of 8% over and above inflation forwarding and clearing industry, Incoterms, and customs requirements. 5-10 years of industry experience
operational tasks, including the management of the Customs Deferment. Ensure that all invoices from service time for invoicing within 48 hours after customs release. Customer and Client Interaction: Interact with employees, ensuring they understand new and current Customs legislation. Manage team performance against targets activities and solution building for new opportunities/customers. Ensure growth of 8% over and above inflation forwarding and clearing industry, Incoterms, and customs requirements. 5-10 years of industry experience