Build strong Customer relationships, customer-centric front line, and ensure consistent
consistent delivery of excellent Customer service across all departments
Duties & Responsibilities
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service
deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service
returns, and repairs
Establish and build Customer relationships and take personal ownership of resolving
warehouse, inventory control, material handling, customer service, transportation and planning workers / compliance with import / export regulations / customs regulations
organizational standards, legal requirements, and customer expectations.
????Customer service is provided
maintained at an optimal level to meet customer demand. Forecast vs Customer Demand Accuracy Stock Turn days improve forecast accuracy Take market, supplier and customer information to ensure forecast as accurate as to ensure stock availability in order to meet customer demand Support Sales and project teams with landed landed costs on product, for the purpose of customer proposals and quotations. Developing and sharing
warehouse, inventory control, material handling, customer service, transportation and planning workers / compliance with import / export regulations / customs regulations Health and Safety - ensure that the
administration, capturing waybills, and providing basic customer service. If you have a background in transport records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
administration, capturing waybills, and providing basic customer service. If you have a background in transport records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
to the customers on your designated route as per route schedule and trip sheet. Ensure customer adherence on No pod queries. No stock transfers between customer shops. Maintaining and cleaning of the vehicle
safe arrival while maintaining high standards of customer service and professional conduct. Be able to assist transport heavy fleet