and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons when operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
Marketing, E Commerce, Supply Chain, Distribution Centre’s, Logistics etc.
logistics and maintain inventory in the distribution centre.
the arrangement of goods within the warehouse. Assess order priorities and assign to employees accordingly accordingly, ensuring that work is on schedule. Assess stock levels and plan workday of laundry staff effectively
General: Interaction with ops personnel, contact centre personnel, client and other 3PLs. Tasks could include
stics background an advantage
reviews and address any issues promptly Identify and assess supply chain risks (e.g., geopolitical, natural
reviews and address any issues promptly Identify and assess supply chain risks (e.g., geopolitical, natural
key performance indicators (KPIs) and regularly assess and report on the performance of logistics operations
Facilitate periodic GAP and ESG assessments (audits) as required and provide guidance and