seeking to appoint a dynamic and experienced General Manager to lead the Call Centre Operations. Working hours The successful candidate will be responsible for managing large-scale call centre activities, particularly the effective management of a call centre with a large number of employees (500 ). Develop and implement navigate and optimize operations during peak seasons, managing client expectations proactively. Collaborate with efficiency. Provide leadership and guidance to senior managers and stakeholders. Proactively identify and provide
clients’ money Report all delays to the Branch Manager immediately Incident prevention and reporting Maintain assurance Willing to Travel Core Competencies: Self-development Communication skills Customer focus Teamwork fair practice and business ethics on continuous development of our human capital as the key resource to our
skills Ability to work under pressure Good time management skills Clear criminal record R 12000 – R 15000