within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
after-hours (full-time). Hours for after-hours emergency calls will be : 17h00 – 08h00 / 08h30 Monday to Saturday
after-hours (full-time). Hours for after-hours emergency calls will be : 17h00 – 08h00 / 08h30 Monday to Saturday