staff retention. · being actively involved in the training and development of each team member by supporting coaching, making them available for all appropriate training opportunities and holding the team member to account sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; maintain high standards and provide the best possible service to guests, and implement improvements where required quarterly electrical and mechanical maintenance service plan · manage the monthly electro-mechanical stock-take
Housekeeping department ensuring rooms are prepared and service daily in accordance with Red Carnation standards expectations are well defined, supported by job training and on the job experience. While the pace of the staff retention. · being actively involved in the training and development of each team member by supporting coaching, making them available for all appropriate training opportunities and holding the team member to account maintain high standards and provide the best possible service to guests, and implement improvements where required
references. Must be skilled in staff management / training, stock management, opening & closing procedures
We seek to employ the service of an experienced Receptionist who will be responsible for providing a a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values incoming calls. Inform guests of hotel rates and services. Make and confirm reservations for guests. Register
improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance