FROM HOME as a Rover/Roving Consultant (Areas serviced will include Pretoria, Durban and Jhb) Looking
managing all aspects of the hotel, including guest services, operations, revenue management, staff supervision guests to uphold the highest level of customer service Oversee all hotel operations, including front desk desk management, housekeeping, maintenance, food and beverage, and administration. Develop and implement facilities to ensure cleanliness, safety, and maintenance standards are met. Stay current on industry trends hotel operations, revenue management, and guest service best practices. Ability to work effectively under
Oversee service and front of house staff Arrangement of special functions Ensure all maintenance, faults
Oversee service and front of house staff Arrangement of special functions Ensure all maintenance, faults
while maintaining high standards of quality and service. In collaboration with senior management, development Housekeeping, Food and Beverage as well as Hotel Maintenance. Ensuring the highest levels of guest satisfaction resolving guest complaints, and addressing any service issues promptly. Monitoring and analysing financial Housekeeping, Food and Beverage, and Hotel Maintenance. Proficiency in budgeting, financial analysis
ensure full understanding of operations Assist in maintenance, front office and housekeeping departments as compiling interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files
ensure full understanding of operations Assist in maintenance, front office and housekeeping departments as compiling interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files
of hotel operations to ensure exceptional guest service and efficient management of daily activities at of all hotel services and departments (front desk, housekeeping, restaurants, maintenance, etc.). Monitor areas of concern. Ensure that high-quality guest services are provided by all departments, meeting or exceeding opportunities for cost-saving measures while maintaining service quality. Responsible for maximizing revenue and opportunities for cost savings without compromising service quality Staff Training and Development: Identify
housekeeping, food and beverage, sales and marketing, maintenance, and human resources. Develop and implement strategic Ensure the hotel maintains high standards of service and cleanliness. Develop and implement marketing
equipment and utensils, reporting malfunctions or maintenance needs. Address any potential or actual issues maintain desired food cost percentage. Customer Service and Collaboration: Interact with customers to ensure special requests or complaints. Collaborate with service staff to communicate menu changes, dish availability