governance, excellent customer experiences and service standards, as well as building strategic relationships great memories for our customers. The Hospitality Services & Analytics Manager will be accountable for for providing specialised analytics, and project services and support to enable the hospitality roadmap requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality business operations and the pooled hospitality services team Facilitate the ongoing accounts management
surrounding communities The country Experience in the service industry especially in dealing with guests and guests at any time to be checked by chef Minimal traffic through kitchen Rain management plan in place Canteen
financial performance.
personal service - knowledge of principles and processes for providing customer and personal services. This needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
information about restaurants, activities and services Host and engage with guests in the restaurants breakage, or cleanliness issues to the relevant department Act as Duty Manager when required Upselling all all merchandise Assistance in food and beverage service Setting up buffet, honesty bar, braai and preparing
ability to inspire a team to deliver outstanding service.
Key Responsibilities:
departments.
the right temperature. Operate and maintain all department equipment and reporting of malfunctioning. Ensure arise. Assess quality control and adhere to hotels service standards. Carry out any other duties as required Ability to assess quality control and adhere to service standards Ability to clearly define productivity
the right temperature. Operate and maintain all department equipment and reporting of malfunctioning. Ensure arise. Assess quality control and adhere to hotels service standards. Carry out any other duties as required Ability to assess quality control and adhere to service standards Ability to clearly define productivity
best practice is followed and ensuring that food service meets the highest quality standards DUTIES & and review the service in the front of house at all 3 villages Ensure the Food Service Manager coordinates of house services Implement operational working procedures, to support the delivery of service excellence analysis of service delivery and identify continuous improvements Resolve any complaints in service delivery delivery with Food Service Manager Relieve Food Services Manager when they are on leave Ensure Meal and Refreshment