of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality first-line support calls, voice calls, emails, and text messages. Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. Provide customers with relevant product or training quality information to customers to ensure that the products meet their needs to minimise returns. Customer troubleshooting and solve problems for customers to get the products working over either voice or video call, live