Purpose: To provide a professional prompt service to export shippers in respect of their shipments and functions of the Export Client Services Assistants are fulfilled. Customer Service Resolve all client queries clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations confirmations before they are emailed to clients, correct as required and sign. Action account / demurrage other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed
Purpose: To provide a professional prompt service to export shippers in respect of their shipments and functions of the Export Client Services Assistants are fulfilled. Customer Service Resolve all client queries clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations confirmations before they are emailed to clients, correct as required and sign. Action account / demurrage other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed