Reference: CAW005587-JH-1 Service Manager - Hillcrest, KwaZulu-Natal Our client is on the hunt for a motivated individual to assume the role of Service Manager at their dealership. Primary Responsibilities: vehicle maintenance and repair services, surpassing customer expectations. Pursue continuous improvement in Establish and nurture strong relationships with customers. Promptly address concerns, ensuring a positive department efficiency, customer satisfaction and profitability. Efficiently manage resources, including
be able to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate manufacturer guidelines, and customer concerns. Parts and Inventory Management: Ordering necessary parts
consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal escalated customer inquiries or complaints effectively. Proficiency in customer relationship management (CRM)
or Evolve experience Responsibilities: Welcome customers and capture the relevant information, assuring ordered, and bookings are made to suite customer – daily. Keep customers up to date about information on status vehicle. Handle queries/concerns of customers as per the customers concerned – daily. Make out job cards vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are