responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive handle escalated customer inquiries or complaints effectively. Proficiency in customer relationship management
be able to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate vehicle inspections, manufacturer guidelines, and customer concerns. Parts and Inventory Management: Ordering
experience for their customers. The role involves fostering excellent communication among customers, parts, and and service departments to achieve both customer satisfaction and financial goals. Minimum Requirements: Confirming accurate customer details. Determining payment methods. Liaising with customers in case of warranty/motor Pre-assessing all bookings for the next day. Offering customers a pre-assessment visit to confirm challenging Following up on parts orders and promptly informing customers of any delays. Creating repair orders. Arranging
Responsibilities: Meet and greet customers Liaising with customers at all times with regards to their invoice payments Full motorcycle handover process Customer follow ups Maintain a high CSI Basic Salary Negotiable
West Rand Requirements: Call Centre Experience Customer Centric Automotive industry background will be Effectively supports customers Maintains high service standards Contributes to overall customer satisfaction