be able to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments professional manner. Service Consultation: Conducting thorough consultations with customers to understand their maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests Inspection: Performing visual inspections and consulting with technicians to determine the necessary services services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate
responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive handle escalated customer inquiries or complaints effectively. Proficiency in customer relationship management
or Evolve experience Responsibilities: Welcome customers and capture the relevant information, assuring ordered, and bookings are made to suite customer – daily. Keep customers up to date about information on status vehicle. Handle queries/concerns of customers as per the customers concerned – daily. Make out job cards vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are
vehicle maintenance and repair services, surpassing customer expectations. Pursue continuous improvement in Establish and nurture strong relationships with customers. Promptly address concerns, ensuring a positive (KPIs) related to service department efficiency, customer satisfaction and profitability. Efficiently manage processes. Dedication to delivering exceptional customer service. Excellent verbal and written communication