Reference: CAW005587-JH-1 Service Manager - Hillcrest, KwaZulu-Natal Our client is on the hunt for a motivated individual to assume the role of Service Manager at their dealership. Primary Responsibilities: vehicle maintenance and repair services, surpassing customer expectations. Pursue continuous improvement in Establish and nurture strong relationships with customers. Promptly address concerns, ensuring a positive department efficiency, customer satisfaction and profitability. Efficiently manage resources, including
be able to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate manufacturer guidelines, and customer concerns. Parts and Inventory Management: Ordering necessary parts
be able to start asap Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate manufacturer guidelines, and customer concerns. Parts and Inventory Management: Ordering necessary parts
consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal escalated customer inquiries or complaints effectively. Proficiency in customer relationship management (CRM)
experience for their customers. The role involves fostering excellent communication among customers, parts, and and service departments to achieve both customer satisfaction and financial goals. Minimum Requirements: Confirming accurate customer details. Determining payment methods. Liaising with customers in case of warranty/motor Pre-assessing all bookings for the next day. Offering customers a pre-assessment visit to confirm challenging Following up on parts orders and promptly informing customers of any delays. Creating repair orders. Arranging
or Evolve experience Responsibilities: Welcome customers and capture the relevant information, assuring ordered, and bookings are made to suite customer – daily. Keep customers up to date about information on status vehicle. Handle queries/concerns of customers as per the customers concerned – daily. Make out job cards vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are
Responsibilities: Meet and greet customers Liaising with customers at all times with regards to their invoice payments Full motorcycle handover process Customer follow ups Maintain a high CSI Basic Salary Negotiable
West Rand Requirements: Call Centre Experience Customer Centric Automotive industry background will be Effectively supports customers Maintains high service standards Contributes to overall customer satisfaction