client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass targets opportunities to make a tangible impact. Join their team of passionate professionals and be part of a culture Role: Provide leadership, guidance and support to a team of service desk analysts and assist the Service guidance and support to a team of service desk analysts; Develop and coach team members to improve performance upkeep and quality of the knowledge base for the team; Ensure customer escalations are handled in a timely