Choose Us? ✅ Expertise: Our agents are highly trained professionals with extensive knowledge of our products/services night, weekends, or holidays, our call center operates round the clock to provide uninterrupted support Continuous Improvement: Actively participate in training sessions, workshops, and performance evaluations
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Ensure efficient daily operation of the team against KPI's Drive the operating rhythm by providing daily Agents on issues arising during the course of operations and QA sessions. Is available for employees who Identify and implement methods to improve team operations, efficiency and service to customers and clients prescribed by the operating rhythm. Ensure employees have access to appropriate training and other resources