To ensure the effective management of all aspects of the campaign to ensure service delivery against Operations Manager Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Management of the Leaders. Provide a Subject Matter expert role Management of the Team Leaders Provide daily direction and Financial Management Collate and recommend Overtime Propose incentives for the team for Line Manager approval by procedures or prior experience to the line manager May refer to regulatory requirements, service level
actively address areas of concern as they occur. • Manage contact center shrinkage and develop reports for for adherence to work schedules. • Provide management with daily reports on workforce performance. • Process incidents and analyze trends. • Documents workforce management procedure implementation plans, rules, and programs Effectively communicate with peers, Schedulers, Management, and other departments about Workforce related : • Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency
dynamic and will involve tasks from every aspect of managing air reservations and interacting with guests, reservations Issue tickets, refunds and exchanges on Sabre Manage payments, seat assignments, special requests on