we prioritize efficiency without compromising quality, ensuring prompt resolution and minimal wait times with live chat inquiries, while maintaining high quality and productivity standards. Product Knowledge: and customer satisfaction. Quality Assurance: Ensure adherence to quality standards and service level
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and departmental procedures. Create and maintain a high-quality work environment so team members are motivated