To ensure the effective management of all aspects of the campaign to ensure service delivery against Operations Manager Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Management of the performance through regular team talks Assist with workforce planning issues Assist Team Leaders with warnings and Leaders. Provide a Subject Matter expert role Management of the Team Leaders Provide daily direction and performance through regular team talks Assist with workforce planning issues Assist Team Leaders with warnings and
actively address areas of concern as they occur. • Manage contact center shrinkage and develop reports for for adherence to work schedules. • Provide management with daily reports on workforce performance. • Process incidents and analyze trends. • Documents workforce management procedure implementation plans, rules, and programs Effectively communicate with peers, Schedulers, Management, and other departments about Workforce related : • Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency
dynamic and will involve tasks from every aspect of managing air reservations and interacting with guests, reservations Issue tickets, refunds and exchanges on Sabre Manage payments, seat assignments, special requests on