National Operations Manager Jobs in South Africa
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Customer service / support
- Careerbox
Operations Manager Umhlanga
Careerbox
Umhlanga Rocks
To ensure the effective management of all aspects of the campaign to ensure service delivery against standards. Key Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer to the Operations Manager Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Rhythm Management of the Team Leaders Provide daily direction and communication to Team Leaders on campaign Leaders. Provide a Subject Matter expert role Management of the Team Leaders Provide daily direction and
share this job on whatsappCustomer Service Agent Umhlanga
CareerboxUmhlanga Rocks
Up to R7500 customer service agents with previous Airport Operations experience to service USA customers The role dynamic and will involve tasks from every aspect of managing air reservations and interacting with guests, reservations Issue tickets, refunds and exchanges on Sabre Manage payments, seat assignments, special requests on
Real Time Specialist Newlands
CareerboxNewlands
actively address areas of concern as they occur. • Manage contact center shrinkage and develop reports for for adherence to work schedules. • Provide management with daily reports on workforce performance. • Process incidents and analyze trends. • Documents workforce management procedure implementation plans, rules, and programs Effectively communicate with peers, Schedulers, Management, and other departments about Workforce related : • Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency
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