information about products and services and helping customers understand the product and answering questions customer service is to be friendly · Know your product or service and respond in a timely manner. Must
are met. Key focus is to support the client's product adoption, growth, and retention. Manage the tickets with recommendations on how to get the most from products/services Own proactive processes: host webinars clients engaged with company and actively using products/services. Build customer loyalty to reduce churn