department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown exists to have full control, visibility, and management of all of Santam's non-motor salvage inventory value this role contributes is that it controls, manages, and has line of sight of all Santam's non-motor met. Escalate complaints to the relevant Team Managers or Departments. Ensures that salvaged assets are
Workshop Manager, Assistant Service Advisor, Midrand, Johannesburg. Company Name: CAR time Midrand. Requirements: customer with quotations and bookings. Overseeing and managing the service Centre's scheduling and workflow. service or when their vehicle is ready to be picked. Manage mechanics, service advisors and flyer staff. Control Assistant Service Advisors: Technical Knowledge: Develop a basic understanding of vehicle systems: While courtesy. Problem-solving and conflict resolution: Develop effective strategies to address customer concerns
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
representatives. DUTIES & RESPONSIBILITIES Order Management (Pre-Invoice) Respond to customer/sales requests details of actions taken, using workflow tools. Manage order related administration. Establish productive customer and the business. Managing and requesting releasing of holds. Managing the Automation Process and Notification Board daily. Finance queries and incident management/resolution with finance. Validate customer purchase purchase orders & place orders on the vendor. Manage and maintain aging on Ship not Billed Report. Customer
possible service delivery Compliance and Risk Management - Defined legal, statutory and regulatory compliance taken to address issues, when necessary Financial Management - Contribute to cost savings within the department agreed standards and objectives - Engage in development, coaching and mentoring - Support transformation alignment with the Afrocentric values Stakeholder Management - Ensure appropriate, active and informative extension of the experience. Generic Objectives: Manage Customer Service Requests: Service all key stakeholders
supports professional tranings and great career development opportunities Free access to our award-winning
supports professional tranings and great career development opportunities Free access to our award-winning
Cancellations Action Renewals Endorsements Relationship Management: Build and maintain internal and external relationships
Cancellations Action Renewals Endorsements Relationship Management: Build and maintain internal and external relationships