OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements in terms of absence and adherence to scheduled shifts. Ensure frequent engagement and alignment on daily daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements in terms of absence and adherence to scheduled shifts. Ensure frequent engagement and alignment on daily daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance
experience in customer service Willing to work shifts
experience in customer service Willing to work shifts
experience in customer service Willing to work shifts
experience in customer service Willing to work shifts
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment