will oversee and optimize the customer success operations, driving efficiency and excellence in service Collaborate with cross-functional teams to align operations with customer success initiatives and business platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s value to customers. Strong organizational skills: manage workflows independently, take responsibility for
Workshop Manager, Assistant Service Advisor, Midrand, Johannesburg. Company Name: CAR time Midrand. Requirements: customer with quotations and bookings. Overseeing and managing the service Centre's scheduling and workflow. service or when their vehicle is ready to be picked. Manage mechanics, service advisors and flyer staff. Control potential issues related to repairs. This helps manage customer expectations and avoid misunderstandings changes. Organization and Efficiency: Time management: Manage your schedule effectively to handle multiple
per week at 8-9 hours shifts per day
3. Operational hours:24/7; 365 days per week
- Rotational Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on the account allocated Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject to
This role involves the responsibility for the management of the secondary services contract for Western multifunctional role that spans across client relationship management and training and organisational development. responsibilities include: Effective contract management and SLA adherence Client retention and excellent Client risk management. Management of all secondary services which includes, account management, consulting products. Management of external and internal stakeholder relationships. Client relationship management, contract
This role involves the responsibility for the management of the secondary services contract for Western multifunctional role that spans across client relationship management and training and organisational development. responsibilities include: Effective contract management and SLA adherence Client retention and excellent Client risk management. Management of all secondary services which includes, account management, consulting products. Management of external and internal stakeholder relationships. Client relationship management, contract