North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand journey from point of sale to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores