role. The SaaS / MSP Technical Account Manager works closely with customers to understand and improve their journey, internal advocate to the other departments, liaison between clients and company to ensure glue between all internal departments, working with the relevant departments to ensure clients reach their client journey Own means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am
experience Ability to handle high volume work, prioritise and work under pressure Key duties – Handle inbound