Technical Account Manager to join their growing team. Please note: this is a shift based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and improve their to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner expectations, goals and needs are met. Key focus is to support the client's product adoption, growth, and retention negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to