Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations company and actively using products/services. Build customer loyalty to reduce churn and increase upsell opportunities experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
the following: opening and closing of Job cards, Customer liaison, Upselling, Invoicing, General administration