North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting. The post
Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note:
Management of all secondary services which includes, account management, consulting, and facilitation on all Administration & Financial Management of Account Effective and accurate maintenance of client information setting and experience in project management or account management will be a great advantage. Experience
Management of all secondary services which includes, account management, consulting, and facilitation on all Administration & Financial Management of Account Effective and accurate maintenance of client information setting and experience in project management or account management will be a great advantage. Experience
will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post