North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Confirming clients information
Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Confirming clients information
Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Confirming clients information
will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role analytical skills, with the ability to translate data into insights: You will need to ask the right questions
Record keeping Operating switchboard Client services Data input and scanning of documents General office duties
Record keeping Operating switchboard Client services Data input and scanning of documents General office duties
Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note: