improve their client journey from point of sale to contract renewal. As a SaaS / MSP Technical Account Manager video, or phone call. Own reactive client success processes: cancellations, negative feedback, advice/queries the most from products/services Own proactive processes: host webinars, assist with the curation of valuable
000 CTC per annum
2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3
in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales
tax filings, documentation, and reconciliation processes. Client Support: Provide strategic guidance and success initiatives and achieve business objectives. Process Improvement: Handling Customer Success platforms