communication (telephonic and/or other) to keep clients informed on progress in resolving their complaints Creating failure and recommend corrective action Creating a system to generate statistics to: Determine why complaints Establish trends and set up alerts Create a tracking system to assess which channels have been used to resolve
– Client liaison – Confirming clients information on the system – Taking and placing of orders – Administration
– Client liaison – Confirming clients information on the system – Taking and placing of orders – Administration
– Client liaison – Confirming clients information on the system – Taking and placing of orders – Administration
– Client liaison – Confirming clients information on the system – Taking and placing of orders – Administration
Maintain accurate records Operate relevant call centre system Generous basic plus comm and incentives. The post
clients; – Managing client accounts using in-house systems (training provided) The post Customer Service Consultant
communities. But, there are limited – if any – support systems for the incubators and accelerators to share lessons You will help us track and manage all member information in a soon-to-be-designed database, and pull reports their team members have access to all relevant information and our soon-to-be member portal. Serve as the to phone, email inquiries, and requests for information. Member Engagement – 40% Establish and maintain requests for trainings, tools, etc. Support Information Management of our membership, including: Maintain
on promise. Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent – Johannesburg
planning, reporting and updating of all related information The post Call Centre Agent appeared first on