North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note:
when necessary. Informing customers about potential cost savings and warranty protections. Assisting customer Set expectations: Clearly communicate timelines, costs, and potential issues related to repairs. This helps
will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post