Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all repairs, no working devices scrapped Experience: 2- 3 years' experience in sales, customer service, or telemarketing telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional codes
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all repairs, no working devices scrapped Experience: 2- 3 years' experience in sales, customer service, or telemarketing telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional codes
Contact Centre Team Coach
Based within all teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
forms
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant management and financial transactions What you'll need Experience in a financial and customer support role, preferably property management or a similar field Prior experience in the property and rentals space will be highly sector Client relationship management: proven experience in client retention strategies Initiative development: satisfaction Relationship management: proven experience in managing and nurturing client relationships
(established in 1970) of personnel and staffing experience, so it's not surprising that even though our