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Sassa - Team Coach

Randburg  Negotiable

inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.

Main that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).

  • Set Contact Centre Manager on a regular basis
  • Assist in agent career development and identify training

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    • Freelance Community Manager – Weekends And Public Holidays

     FreerecruitCentral Johannesburg

    and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty

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