Hotel Management Careers Jobs in Randburg, Gauteng

Sassa - Team Coach

Randburg

 Negotiable

be limited to:

• Leading and managing a team of +- 20 agents
• Coaching and developing monthly
• Attendance and leave management process and updating matrix
• Manage and motivate agents through through different forms
• Quality management/improvement through call evaluations for each agent conjunction with Contact Centre Manager on a regular basis
• Assist in agent career development and identify progress
• Liaise daily with Workforce Management team to ensure effective resource planning.
• Taking

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