and efficient admin operation. Update customer account/details with necessary information when needed minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. resolution of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software weekends, and holidays, according to the company's support schedule Candidate must have their own transport
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying back-up support to fellow administration team as and when required. Timely and accurate administration of and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
and efficient admin operation. Update customer account/details with necessary information when needed minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. resolution of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software weekends, and holidays, according to the company's support schedule Candidate must have their own transport
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying back-up support to fellow administration team as and when required. Timely and accurate administration of and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
well-established client is currently seeking a Policy Administrator to join their team in a 3-month temp role, with thereafter. Overview Provide professional policy administration service to policyholders and business partners partners by taking personal accountability and ownership for the quality and completeness of system data years' inbound call centre experience General administrative experience Customer service experience Speaks Ability to capture data quickly and accurately MS Office including advanced Excel Numeracy skills for checking
well-established client is currently seeking a Policy Administrator to join their team in a 3-month temp role, with thereafter. Overview Provide professional policy administration service to policyholders and business partners partners by taking personal accountability and ownership for the quality and completeness of system data years' inbound call centre experience General administrative experience Customer service experience Speaks Ability to capture data quickly and accurately MS Office including advanced Excel Numeracy skills for checking
of experience in customer service/account management Microsoft Office experience CRM system knowledge Business to work in a team Ability to resolve conflict Supportive Open to feedback Persistence Salary R20,000 -
The Quality Control team is responsible for the quality checking of client instructions (forms) against established product and business rules before submitting those instructions for ultimate processing. These instructions include new business, additions, switches, repurchases, static changes, b
information of members.
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve the quality Education: Diploma or Bachelor's degree in Business Administration will be advantageous, Communications, or a accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint). Effective communication for professional development and career growth. Supportive and inclusive work environment. Market Related