requirements. The role of a customer support supervisor requires excellent listening and communication
requirements. The role of a customer support supervisor requires excellent listening and communication
inventory management processes. KEY PERFORMANCE AREAS: Project planning Data collection Data analysis work environment Measurement on key performance areas to identify abnormalities QUALIFICATIONS: NQF level
procedures, and quality standards. Identify and document areas for improvement in agent performance. Collaborate analyse QA reports to identify trends, patterns, and areas of improvement. Present findings to management and
procedures, and quality standards. Identify and document areas for improvement in agent performance. Collaborate analyse QA reports to identify trends, patterns, and areas of improvement. Present findings to management and