gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help attention to detail and accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint)
gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help attention to detail and accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint)