and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team years of experience in a quality assurance/quality control role within a call centre environment. Skills:
and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team years of experience in a quality assurance/quality control role within a call centre environment. Skills:
outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service stock team - Daily. Stock must not pile up in stock room. Refer unrecoverable items to debtors to bill Attempt
outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service stock team - Daily. Stock must not pile up in stock room. Refer unrecoverable items to debtors to bill Attempt
checks, to ensure effective and efficient admin operation. Update customer account/details with necessary interactions and follow up on pending matters to secure resolutions and customer contentment. Convey feedback measures are practiced. Comply with standard operating procedures. Ensure compliance with company policies
checks, to ensure effective and efficient admin operation. Update customer account/details with necessary interactions and follow up on pending matters to secure resolutions and customer contentment. Convey feedback measures are practiced. Comply with standard operating procedures. Ensure compliance with company policies
bays/signage issues)
Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser Payment of a Living Adviser Academy Learning Programme and accredited to operate as a Financial Adviser you will receive Market
Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser Payment of a Living Adviser Academy Learning Programme and accredited to operate as a Financial Adviser you will receive Market
checks, to ensure effective and efficient admin operation. Generate daily, weekly, and monthly management experience. Active performance management of operational teams. Undertake any additional tasks or responsibilities manage adherence to schedule. Comply with standard operating procedures. Ensure compliance with company policies a high quality and efficient customer service operation that limits reputation damage and meets the needs