Efficiency: With streamlined processes and cutting-edge technology, we prioritize efficiency without compromising policies, and procedures to provide accurate information and support to customers. Adherence to Policies: interacting with customers and handling sensitive information. Upselling/Cross-Selling: Identify opportunities
obtain a satisfactory conclusion. Obtain account information and update with action given/taken. Update records escalation/reporting process. Ensure customers are kept informed on the progress of any disputes. Close logs only only on receipt of minimum update information. Complain Handling Webchat Working hours: UK Working Hours
customer service. Provide accurate and timeous information to our customers. Monitor staff interactions
them throughout the service process. Providing information about services, pricing, and timelines in a clear
them throughout the service process. Providing information about services, pricing, and timelines in a clear