service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes team; Ensure customer escalations are handled in a timely manner including providing/implementing corrective assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts SLAs, OLAs, and KPI targets; Through monitoring, management, and contribution ensure the team achieves and level or risk where possible mitigating breach and managing to resolution; Provide relevant stakeholders within
Accreditation