client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end responsibilities: You will ensure clients’ adherence to sales tax regulations and overall compliance. You will oversee Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions PowerPoint Experience with Pastel or Sage or similar accounting program Knowledge of customer service principles
Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions PowerPoint Experience with Pastel or Sage or similar accounting program Knowledge of customer service principles
screening, endorsements, rating and handling of account queries. Underwriting: Process quotes, new business
screening, endorsements, rating and handling of account queries. Underwriting: Process quotes, new business
and specific needs. Maintain and Implement key account framework Track and analyse engagement program
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate
problems Reviewing and making changes on customers' account when needed Handling complaints Handling inbound
problems Reviewing and making changes on customers' account when needed Handling complaints Handling inbound