compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Customer Relations Manager: Elandsfontein: RNEG Customer relations management / Customer meetings Administration strategic reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing
Customer Relations Manager: Elandsfontein: RNEG Customer relations management / Customer meetings Administration strategic reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing
Customer-oriented individual required to provide technical support to customers and deal with other support Experience • More than 2 years' call centre and/or customer management experience (Solution training will
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
controls to ensure that CLO's meet and sustain agreed customer service, productivity and other targets through required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and complete records as input to Disciplinary Enquiries CUSTOMER LIASON MANAGEMENT (35%) • Ensure high standards
exists at Corporate Office for an experienced Customer Service Specialist in Network Planning Service formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture practises in the field; and customer behaviour and trends in order develop customer engagement programs. Understand
Shift work is mandatory Fraud Detection Servicing customers by answering product and service questions and service problems Reviewing and making changes on customers' account when needed Handling complaints Handling and outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live shifts to accomodate for international hours 1 year Customer Service experience (desired but not mandatory)
Shift work is mandatory Fraud Detection Servicing customers by answering product and service questions and service problems Reviewing and making changes on customers' account when needed Handling complaints Handling and outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live shifts to accomodate for international hours 1 year Customer Service experience (desired but not mandatory)
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels