Jnr Support Engineer (Centurion) Test faulty stock received from Distributors and other customers. Supporting On-site support of customers by request from management Provide Training Implement, support and the promotion Pre and Post-Sales Support as well as Network Site Surveys Afterhours phone support. Qualifications: CompTIA
required to provide technical support to customers and deal with other support queries in relation to the
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top expansion plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and Requirements: Degree in Business Management, Information Systems, or a related field. (Essential). 5 or more years a customer service team that utilizes various support channels (predominantly messaging) specific to
service for. Assisting in developing the Service and Support team as well as the professional dealing with IFA's/Investors security of all information within the business. Supporting management in raising incidents, implementation implementation of controls, processes and supporting tools to comply with and manage information security risks; risks; ROLE REQUIREMENTS (KEY PERFORMANCE AREAS): Support the Financial Advisors/Investors and provide them and adherence to Salesforce and administrative system processes; Ensure that the process of onboarding
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top expansion plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and Requirements: Degree in Business Management, Information Systems, or a related field. (Essential). 5 or more years a customer service team that utilizes various support channels (predominantly messaging) specific to
service for. Assisting in developing the Service and Support team as well as the professional dealing with IFA's/Investors security of all information within the business. Supporting management in raising incidents, implementation implementation of controls, processes and supporting tools to comply with and manage information security risks; risks; ROLE REQUIREMENTS (KEY PERFORMANCE AREAS): Support the Financial Advisors/Investors and provide them and adherence to Salesforce and administrative system processes; Ensure that the process of onboarding
a suitably qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic customer satisfaction and engagement. b) Policy Support Assist customers with policy-related queries, renewals software and customer relationship management (CRM) systems effectively. Maintain accurate and up-to-date customer proficiency in navigating insurance-related databases, systems and Microsoft programs e) Product Knowledge Stay customer retention by providing excellent service and support. Take part in sales and retention campaigns. Follow
a suitably qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic customer satisfaction and engagement. b) Policy Support Assist customers with policy-related queries, renewals software and customer relationship management (CRM) systems effectively. Maintain accurate and up-to-date customer proficiency in navigating insurance-related databases, systems and Microsoft programs e) Product Knowledge Stay customer retention by providing excellent service and support. Take part in sales and retention campaigns. Follow
to provide world-class Inbound and Outbound CRM support to respective business areas including and not coaching & support. Very knowledgeable on all aspects of the products, processes and systems required to environment is maintained and further developed. Supporting the business as a whole with specific focus on Implements and monitors the stakeholder management systems. (Reporting) • Ensures the effective, efficient (advantageous) TECHNICAL COMPETENCIES (Knowledge/Systems/Legislation) BEHAVIOURAL COMPETENCIES (Skills/
intelligence, forecast and applicable technical research Support evaluation of the business plan and align operational plans Identify engagement opportunities Provide support and monitor engagement interface to ensure alignment alignment across the network Proactively support clients and provide relevant information/guidance regarding regarding airport environment Define customer feedback system (all platforms) requirements in order to extract