is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep
Ensure that new practices have been booked for training. • Providing all relevant parties with weekly all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident, Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
Ensure that new practices have been booked for training. • Providing all relevant parties with weekly all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident, Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams
dimeous settling of clams whilst applying risk management principles at consultant level. Processing The rejections. Demonstrate a clear understanding of the management of claims handling that must be followed within clear understanding of how to operate a claims management system, as well as the use of relevant tools new claims and identify risks associated if any Management and peers to provide daily interactions about require attention or authorization Procurement Manager, to ensure that service providers strictly adhere
dimeous settling of clams whilst applying risk management principles at consultant level. Processing The rejections. Demonstrate a clear understanding of the management of claims handling that must be followed within clear understanding of how to operate a claims management system, as well as the use of relevant tools new claims and identify risks associated if any Management and peers to provide daily interactions about require attention or authorization Procurement Manager, to ensure that service providers strictly adhere
e-mail or in person Assist Sales Manager when necessary to supervise and manage all customer service representatives
e-mail or in person Assist Sales Manager when necessary to supervise and manage all customer service representatives
environment shall be considered. •The ability to manage incoming calls and emails and re-route enquiries