customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales Procedures Important Competencies: • Upholding Standards • Generating Ideas • Inviting Feedback • Making AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales Procedures Important Competencies: • Upholding Standards • Generating Ideas • Inviting Feedback • Making AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
communication over the phone is essential. Use phone calls to assist walk in customers, take orders. Help customers customers with accessory and OE choices. Receive calls from other local body and repair shops. Read catalogues
Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility