dynamic team. Key Performance Areas a) Customer Service Excellence Handling inbound and outbound customer accurate information about insurance products and services Resolve customers inquiries and basic complaints informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns other departments. Participate in team meetings, training sessions, and continuous improvement initiatives
dynamic team. Key Performance Areas a) Customer Service Excellence Handling inbound and outbound customer accurate information about insurance products and services Resolve customers inquiries and basic complaints informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns other departments. Participate in team meetings, training sessions, and continuous improvement initiatives
Marketing experience with the main focus on customer service is a must. Honesty, integrity and the ability to circumstances, problems, expectations and needs Provide service excellence Assist with the customer feedback system