Consumers want to take charge and customise every part of their world to meet their needs. We're applying achieve the agreed targets and turnaround times. You'll work closely with members of the various back-office Active case/pipeline management • Provide first time resolution where appropriate, alternatively doing co-ordination (which may require after hours and weekend work) • Assist with service recovery and client apologies contact centre schedules and protocols • Provide first time client contact resolution where possible Who'll
Consumers want to take charge and customise every part of their world to meet their needs. We're applying achieve the agreed targets and turnaround times. You'll work closely with members of the various back-office Active case/pipeline management • Provide first time resolution where appropriate, alternatively doing co-ordination (which may require after hours and weekend work) • Assist with service recovery and client apologies contact centre schedules and protocols • Provide first time client contact resolution where possible Who'll
Consumers want to take charge and customise every part of their world to meet their needs. We're applying Operations functions. • Your role may change over time, depending on your performance, your needs and the post-graduate qualification • Previous experience in working with client and/or intermediary service providers attention to detail and quality driven • Ability to work effectively with others and contribute to team task English • Strong sense of ownership • Excellent time management skills • Pro-active and innovative •
Consumers want to take charge and customise every part of their world to meet their needs. We're applying Operations functions. • Your role may change over time, depending on your performance, your needs and the post-graduate qualification • Previous experience in working with client and/or intermediary service providers attention to detail and quality driven • Ability to work effectively with others and contribute to team task English • Strong sense of ownership • Excellent time management skills • Pro-active and innovative •
in a call center NOT NEGOTIABLE: Must be able to work night shift (until 22h00) and weekends on rotation