Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree decision-making skills Strong leadership and people management skills, capable of motivating and inspiring a
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
Responsible for issuing, editing, or deleting passcodes managing this account maintenance Working in a shared email email box Acceptance of booking requests Manage and being fully responsible for all bookings from inception
Responsible for issuing, editing, or deleting passcodes managing this account maintenance Working in a shared email email box Acceptance of booking requests Manage and being fully responsible for all bookings from inception